Return Policy – VHerbal Shop
At VHerbal Shop, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy to ensure your satisfaction. Please review the terms below:
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition as when you received it.
- The product must be in its original packaging.
- Returns must be initiated within 15 days from the date of delivery.
- Items marked as final sale or non-returnable (such as opened or used items) are not eligible for return.
2. How to Return a Product
If you wish to return a product, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Contact Number] to initiate the return.
- Provide Information: Please include your order number, product details, and reason for return in your message.
- Return Shipping: Once approved, you will receive instructions for returning the product. You will be responsible for the return shipping cost unless the item is damaged or defective.
3. Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved:
- Refunds will be processed to the original payment method used during the purchase.
- It may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will assist you with a replacement or full refund, including return shipping costs.
6. Non-Returnable Items
The following items are non-returnable:
- Opened or used products.
- Special orders or custom-made products.
- Gift cards.
7. Contact Us
If you have any questions or concerns about your return or our return policy, please feel free to contact us at: https://vherbal.a/contact/